1. What is Zoku Ginchy?
- Zoku Ginchy Apparel is a clothing brand known for its unique and stylish designs. We offer a wide range of clothing items, including t-shirts, hoodies, sweatshirts, and more, all designed to reflect your individuality.
2. How can I place an order?
- Ordering from Zoku Ginchy Apparel is easy. Simply browse our website, select the items you like, choose your size and color preferences, and click "Add to Cart." Follow the prompts to complete your purchase securely.
3. What payment methods do you accept?
- We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
4. Can I cancel or modify my order after it's been placed?
- Orders can typically be modified or canceled within 24 hours of purchase. Please contact our customer support team as soon as possible with your order details for assistance.
5. How long will it take to receive my order?
- Shipping times vary depending on your location and the shipping method chosen during checkout. Typically, orders are processed within 2-3 business days, and standard shipping takes 5-10 business days. Expedited shipping options are available for faster delivery.
6. Do you offer international shipping?
- Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location. Please refer to our Shipping Policy for more details.
7. What is your return policy?
- We want you to be satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of receiving it to initiate a return or exchange. For more information, visit our Returns and Exchanges page.
8. Are your products ethically sourced and environmentally friendly?
- Yes, we are committed to ethical and sustainable practices. Our apparel is sourced from responsible suppliers, and we strive to minimize our environmental footprint through eco-friendly printing methods and packaging.
9. How does the product fit?
- The women's short sleeve is designed to have a comfortable and relaxed fit, making it a versatile choice for various occasions. While it's relaxed, it may still have a subtle tapering around the waist to add a touch of shape without being overly fitted. Generally, the women's short sleeve true to size. This means you can usually order your regular size for a comfortable fit that's not too tight or too loose.
- The men's short sleeve has a retail or fashion-forward fit. It's designed to be slightly more fitted than traditional boxy t-shirts, providing a more modern and flattering look. It's considered a slim-fit shirt, meaning it has a narrower silhouette compared to standard or relaxed-fit shirts. This can give it a more contemporary and stylish appearance.
Cotton / poly blend and tri-blend t-shirts can fit smaller. All shirts have a soft and high-quality fabric, making them comfortable to wear.
10. How do I care for my Zoku Ginchy Apparel items?
- To ensure the longevity of your clothing, we recommend following the care instructions on the product label. Generally, turn the shirt inside out, machine wash in cold water, and hang dry.
11. How can I contact customer support?
- You can reach our customer support team through our Contact Us page on the website. We aim to respond to inquiries promptly and provide assistance with any questions or issues you may have.
12. Do you offer wholesale or custom orders?
- Not currently, but will be available soon.
13. Can I track my order once it's shipped?
- Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery of your package.
14. Are there any promotions or discounts available?
- We occasionally offer promotions and discounts to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest offers.
15. What sizes are available for your clothing?
- Our clothing items come in a range of sizes, typically from S to 2XL. Please refer to our Size Guide for detailed measurements and sizing information.
16. How can I stay updated on new arrivals and collections?
- You can stay updated on our latest arrivals and collections by subscribing to our newsletter and following us on social media platforms like Instagram, Facebook, and X (formerly know as twitter.)
We hope this FAQ helps answer your questions. If you have any additional inquiries, please feel free to reach out to our customer service team for assistance at customerservice@zokuginchy.com. Thank you for choosing Zoku Ginchy!